Cancellation, Return and Refund

Till when can I return purchased items?
You can place a request for exchange or return any time within 7 days from the date you receive your shipment.

We won’t be able to process returns in case the request for returns is placed after 7 days from the date you receive your shipment.

We recommend that if you need an alternate size / replacement, do get in touch with us at the earliest as your desired size may get sold out.

How do I return an item?
If you wish to return a product, email or a call and we’ll take care of the rest -

Send an Email to care@justanned.com
Or
Call our Customer Service Desk @ +91 9250818182 between 10:30 hrs and 18:00 hrs, 6 days a week.

What can I return?
You can return almost anything you buy from justanned.com.

Do I get charged for returning products?
Returns are FREE at Justanned.com. You do not pay for Return Shipments!{conditions apply}

Do you give cash refunds?
If we are not able to help you find a suitable exchange or replacement, we refund your order value as Store Credit into your justanned.com store account OR as Cash refund if you so desire. Cash refund is offered in the following manner-


All credit card & net banking transactions will be repaid via cheque only ; which means payments made via any channel to Justanned, the refund will be sent through a cheque to your registered address . The refund process will take 30 days from the time returns are received and approved at the Justanned.com warehouse..

Will I get complete refund for goods I’m returning?
Our Quality Analysts will evaluate the products that we receive. If the products returned by you are in good condition and meet our Returns norms, your refunds will be processed in full. Therefore, we recommend that when you are sending the returns consignment on your own, do make sure that it is shipped in a secure packaging.

We will not be able to process returns for products that do not meet our “Return Quality Requirement”

I think I got a wrong refund. What do I do?
In case of any queries relating to amount of refund credited, please call us at +91 9250818182 or write to us at care@justanned.com

How do I pack my returns package?
Packing your returns box is fairly simple. You only need to ensure that it is secure so that the products reach us in good condition.

Step 1: Prepare your returns box - Securely pack the products you want to return in a box/envelope. You can either use the Justanned.com box/envelope or use a box/envelope of your own. Please use an additional layer of outer envelope or box to pack, when you return these products. We may not be able to process returns for products that have damaged original boxes/casings.

Step 2: Put the tags, and original invoice received from justanned.com into the returns box and secure the box with an adhesive tape

Step 3: Finally paste the Self-gumming RETURNS LABEL on the box. This label only indicates the return category ,whether being returned for manufacturing defect or general reasons . In case you lose or damage the Return Label, send the Shipment to the address mentioned below and write the order number on the address label,

Gauri Leathers Pvt Ltd

C/O Justanned.com

Plot no.83, sector 5,
IMT Manesar, Haryana 122050.

Contact number - +91 9250818182 ( 10:30 - 18:00) 6days a Week

Will you pick up returns from my home/office?
Of course! We take care of all the necessary pick up arrangements from your delivery location.

Only If we’re unable to provide a pick up in your city, we request you to ship the returns package to us through a courier of your choice and intimate us all the relevant details including the cost incurred enabling us to credit the freight amount in your account .Please note that the freight amount to be credited would be calculated as per the rates applied and settled on the said route by our logistic partners and us.

How quickly will you process my returns?
Once we receive your shipment at our Justanned.com warehouse, the quality team will check the consignment for fulfillment of our return norms. We will process your Replacement, Store Credits or Refunds in a maximum of 6-7 working days from the date of receipt of your returns shipment.

In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.

Have you received my returned goods?
You can track your returns in 2 easy ways -

Justanned.com provides a free pick up - When courier executive picks up the products you want to return, he will give you an AWB number (tracking number). Please keep this safe. You can track your shipment online using this AWB number. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.

Return Shipment sent by you. - If you are sending the return goods on your own, you can track the status of your shipment online with the AWB number your courier company gives you. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.

CANCELLATION POLICY

Justanned.com reserves the right to cancel any order without any explanation for doing so, under situation where Justanned.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the justanned.com policy or order has invalid address/incorrect information or for any other reason. However, justanned.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Can I amend my order?
Cancellations and amendments will be considered only if the request is made within 24 hours of placing an order.

No cancellations are entertained for those products that the justanned.com marketing team has obtained on special occasions like Pongal, Diwali, Holi, X-Mas and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

Return/Exchange facility in Hot deals category?
There will be no return or exchange under the hot deals category.